First channel feedback campaign: the client voices behind a 4.94 score

More reassuring than the score itself were the comments clients wrote —

Praise received and noted; reminders kept in mind. We reflect, and we act — watch what next quarter brings.

Score breakdown of the first YDT channel feedback campaign — First channel feedback campaign · overall client score of 4.94

In this Mid-Autumn survey, clients gave us an overall score of 4.94. Three clients’ feedback was adopted, each earning a freight voucher. Our sincere thanks to everyone who wrote in — your suggestions are exactly how this line keeps improving.

Winning clients of the first feedback campaign — Feedback from three winning clients adopted — thank you for the honesty

Beyond the winners, everyone who registered gets a gift — the “Boom Season” photo frame and the 2027 desk calendar are ready. If you have not claimed yours, contact your account manager to register.

A dedicated reply: bridging platform rules and customs compliance

Dear client,

Thank you! With 11 years in the European lane and 7 years operating our own truck express line, YDT always puts client experience and service quality first. Thank you for joining the Mid-Autumn survey, for recognising our service, and for raising how logistics and sellers should respond when new platform rules land. We have reviewed the issue carefully and set out our reply below.

Our main sources for new platform rules are industry news channels and in-depth exchanges with leading sellers. One key point: platform rules and customs rules are independent of each other — their compliance requirements are not linked.

In short, documents and conditions a platform requires may not be needed by customs; and what customs requires for clearance may not be enforced by the platform.

Based on this difference, we have built a dedicated policy-tracking and service mechanism:

On customs policy: whenever a customs change affects a seller’s clearance process or compliance standard, we notify the affected sellers immediately, protecting clearance safety and compliance and avoiding delays and inspections.
On platform rules: with years in the trade and deep ties to many leading sellers, we catch platform policy interpretations and tweaks early and help leading sellers stay compliant. For any new platform rule we quickly produce an adapted plan and deliver a dedicated clearance solution first.

Take the recent French-site GTC change: Amazon France’s MRN entry field had long been open, the policy existed for years and was covered across industry channels — yet most sellers ignored it because tax-inclusive clearance kept costs low. Amazon’s sudden tightening — MRN now mandatory for France and Pan-EU shipments with a firm deadline — hit sellers as an abrupt compliance change.

Our team immediately prepared a dedicated policy briefing and practical-advice PDF, shared with partner sellers. Some clients had not received it because day-to-day communication never touched on this need — our team should have shared more proactively. We will improve: our sales team will track new rules closely, push policy changes, interpretation details and practical advice, and deliver compliant response plans first.

Survey rewards · claim within the window

Thank you for your honest feedback and support. As a thank-you, screenshot this article and contact your account manager to claim: an RMB 888 freight voucher + the 2027 desk calendar + the “Boom Season” photo frame.

YDT 2027 desk calendar and thank-you gifts — 2027 desk calendar · a gift for every participant

Thank you again for your valuable suggestions. We will keep refining the channel, sharpening service and improving cost — worthy of your trust. For any logistics need, question or suggestion, reach out any time.

Wishing you brisk business, abundant orders and every success!

With respect, the YDT team